Contact information
Last updated 24 March 2025
Trading name
Romptail
Legal entity
PROVEXIA LAB LIMITED, a company registered in the Hong Kong Special Administrative Region.
Registered office
Flat/Rm A, 12/F, ZJ 300
300 Lockhart Road
Wan Chai
Hong Kong
This is our registered office. It is not a shop and not a returns address. Please do not send parcels here — email us first and we will give you the correct return address.
All customer enquiries — orders, sizing, returns, damage, stock and wholesale — are handled by email, so that there is a written record of what was agreed. We reply within one business day.
Hours
Monday to Friday, 09:00–18:00 Hong Kong time (GMT+8), excluding Hong Kong public holidays. Messages received at the weekend are answered on Monday.
Fulfilment
Orders are picked, packed and shipped by our fulfilment partner in the United States.
Website
romptail.com